LCB clerks to get a crash course in courtesy | Philadelphia Inquirer | 03/08/2009: "Starting this month, the Pennsylvania Liquor Control Board is spending more than $170,000 on a charm school of sorts for its 4,000 employees.
It is the latest offensive in the system's multimillion-dollar effort to reshape its image from unfriendly government bureaucracy to state-of-the-art retailer, complete with snazzy stores and employees who smile a lot."
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I spent four years in Pennsylvania and I'd have to say that the state monopoly on liquor stores there would turn Karl Marx into a libertarian.
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